order status

[Papageno]

hey guys,
I sent out over the last 3 days or so several emails to Bruce@.. (\"Bruce@..\"), support@... (\"support@...\"), and questions@... (\"questions@...\") about the status of my order, but yet as of now I am in the dark. Does it often take this long for a response?

[franki]

This is not normal. If it is right, you should get a response withing 12 hours, because Bruce is online a lot.

[Holmes]

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but yet as of now I am in the dark.

<hr /></blockquote><font class=\"post\">

Watch out for the cockroaches. /ubbthreads/images/graemlins/grin.gif

Nah...try PM\'ing Bruce here.

Good luck.


Holmes

[Bruce]

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hey guys,
I sent out over the last 3 days or so several emails to Bruce@..\"&gt;Bruce@..&lt;/a&gt;, &lt;a href=\"mailto:support@...\"&gt;support@...&lt;/a&gt;, and &lt;a href=\"mailto:questions@... (\"Bruce@..\") about the status of my order, but yet as of now I am in the dark. Does it often take this long for a response?


<hr /></blockquote><font class=\"post\">

Papa,

We keep getting your emails and we keep answering them, and then you write again asking the same question. Not only that but your \"over the last 3 days or so\" started with your first email at 7:48 Friday night!!!! Tammy wrote you a nice response on Saturday!!!! And I just wrote you AGAIN on Sunday afternoon when I should be sitting on the couch reading a book, and now you are announcing to the world that we don\'t answer our email. Exqueeze me? Check your email pal, and your facts too while you are at it.

Sincerely,
Bruce

[Sagacious1420]

I can vouch for the exceptional quality of the customer service from L-S. I placed an order yesterday around 7 pm, e-mailed Tammy re: a special request w/ the order and got an affirmative response from her around 9 pm. And she is supposed to be on vacation until Tuesday. Bruce, Tammy and the whole crew at L-S kick a$$! /ubbthreads/images/graemlins/grin.gif



Bruce-

You go boooooooooyyyyyyyy! /ubbthreads/images/graemlins/grin.gif /ubbthreads/images/graemlins/mad.gif /ubbthreads/images/graemlins/grin.gif

[Bruce]

Sag,

Actually, I goofed on that vacation schedule. She is leaving *next* Saturday and returning the following Tuesday.

Bruce

[Sagacious1420]

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Sag,

Actually, I goofed on that vacation schedule. She is leaving *next* Saturday and returning the following Tuesday.

Bruce

<hr /></blockquote><font class=\"post\"> /ubbthreads/images/graemlins/blush.gif LOL! I suspect that she\'ll have a WTF response when she reads my reply to her e-mail. /ubbthreads/images/graemlins/smirk.gif

Nevertheless, a two hour response time on a Saturday evening is awesome. /ubbthreads/images/graemlins/grin.gif

[Friendly1]

Just a shot in the dark here, guys, but if Papageno is using Hotmail, it\'s under a denial-of-service attack (maybe MSN, too) right now and not much of anything is getting through. At least, I manage some mailing lists and have been seeing failure messages for Hotmail accounts for several days.

[Sagacious1420]

No problems w/ my msn mail, don\'t know about hotmail.

[Friendly1]

It may be that since Hotmail limits the amount of space free email accounts get, they have mostly filled up with the worm emails. I have no idea of whether that explains this issue not. But I am definitely getting tired of deleting failure messages from my email.

[Bruce]

This customer\'s email address is not a hotmail account. It looks like a permanent email address to me. I wrote him again this morning and no response yet. I doubt he got it. He wrote in response to my post in this thread. I\'m sure he didn\'t mean any harm. It\'s frustrating on both ends. It happens about twice a year it seems. We get a series of increasingly angry emails, freaking out about why don\'t answer his/her emails, when in reality we are answering them all.

Bruce

Bruce

[bjf]

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This customer\'s email address is not a hotmail account. It looks like a permanent email address to me. I wrote him again this morning and no response yet. I doubt he got it. He wrote in response to my post in this thread. I\'m sure he didn\'t mean any harm. It\'s frustrating on both ends. It happens about twice a year it seems. We get a series of increasingly angry emails, freaking out about why don\'t answer his/her emails, when in reality we are answering them all.

Bruce

Bruce

<hr /></blockquote><font class=\"post\">

Well hotels.com sent three emails to two different AOL addresses (one was my companian\'s) on hotel confirmations, and I never got a damn thing.

I suspect it was some spam/filter control, which got a bit to aggressive.

So sometimes mail will be sent, but the customer really isn\'t getting anything. You never know what the filter controls are doing on the mail servers.

[Gossamer_2701]

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I suspect it was some spam/filter control, which got a bit to aggressive.


<hr /></blockquote><font class=\"post\">

All L-S emails I get are put in my \'bulk\' folder as spam even though I\'ve clicked the box \'this is not spam\' on every single one. I don\'t know why it won\'t put them in my inbox, /ubbthreads/images/graemlins/crazy.gif but it happens with about 50% of the emails I get from a friend of mine also.
Its a pain, b/c I have to go in and scan everything in my bulk folder anyway, so whats the use? /ubbthreads/images/graemlins/mad.gif

Goss

[Icarus]

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Bruce

Bruce

<hr /></blockquote><font class=\"post\">

So good, they named him twice. /ubbthreads/images/graemlins/grin.gif

[Sexyredhead]

</font><blockquote><font class=\"small\">Quote:</font><hr />
</font><blockquote><font class=\"small\">Quote:</font><hr />
I suspect it was some spam/filter control, which got a bit to aggressive.


<hr /></blockquote><font class=\"post\">

All L-S emails I get are put in my \'bulk\' folder as spam even though I\'ve clicked the box \'this is not spam\' on every single one. I don\'t know why it won\'t put them in my inbox, /ubbthreads/images/graemlins/crazy.gif but it happens with about 50% of the emails I get from a friend of mine also.
Its a pain, b/c I have to go in and scan everything in my bulk folder anyway, so whats the use? /ubbthreads/images/graemlins/mad.gif

Goss

<hr /></blockquote><font class=\"post\">

Add L-S to you address book. Then it should go to your inbox. /ubbthreads/images/graemlins/smile.gif

[Gossamer_2701]

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Add L-S to you address book. Then it should go to your inbox

<hr /></blockquote><font class=\"post\">
Thanks SRH.... I didn\'t even think of that /ubbthreads/images/graemlins/crazy.gif I recently had to switch from Outlook Express, which added new addresses automatically. Ah... the beauty of being lazy /ubbthreads/images/graemlins/grin.gif

Goss