I personally found the forum overwhelming when I first discovered it. I wondered how I would ever read
all the treads and post. I have not even scratched the surface. I feel as a newbie, but seasoned by 2 months of
being here that consolidating the information and centralizing it or simplifying it is a good suggestion. I have
been guilty of posting questions that were already answered or featured in the library. Just yesterday or the day
before I started to reread the cook book and some other stuff to find I had read it and did not understand what I
read previously. There for, I asked questions that were already answered and I had already read before. I am still
not very phero educated but am learning. I was a manager for many years. The biggest thing I would have to deal with
was customer service. I had to explain to my employees that a customer does not know the question he/she asked you
have been asked a million times already today. It would not be nice to go into Mc Donald’s and say “What comes on a
Big Mack?” To receive a response from a Mc Donald’s employee where in which he/she yelled “You stooped dumb a$$ what
the #@$#! It is in the commercial, do you not watch TV?” “Or what kind of drinks do you have and where is the
condiment counter, straws and napkins?” To hear “You idiot can’t you see! I have answered that question already
today don’t you know what kind of drinks we serve? What are you stooped, you ignorant fool turn around and look for
your self!” Every customer no matter how stooped, is entitled to good service. Once showed proper procedures and
orientated to the system then some times you still have to baby them along. This is good service and you know it
when you get it. Go somewhere you have not been before, and if the staff treats you like a King, you’ll remember it.
They make you feel like your questions are important even though they have answered the same question for 300 people
in the last 5 hours. They act like it was the first time they heard that question and that they are happy to have
the opportunity to answer it for you. They talk you through the steps the first 5 times you patronize their
facility, while instilling in you a complete sense of dignity and worth. They do not condescend or act as if to be
patronizing. You are their world and every thing revolves around your experience. You know their feeling of
satisfaction dignity and self worth is in providing you with the optimal experience. We all want to be treated well
and like we are important. None of us want to be dealt with harshly. It must be hard for the Moderators. It must be
hard to be fair with people when so many want to scam people and systems for their own gain. I personally like all
others want to get ahead in life. But, I will never understand why people would want to use unethical and unjust
means to justify their ends. Therefore I do not envy you moderators. I empathize with your frustrations. I believe
this is the source of the appreciation many of us have felt and stated in DST thread “Seed of Gratitude.”
HK45Mark23
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