Quote Originally Posted by belgareth
Should be posted

in every technical support department in the world.
I agree. Those who are intimidated by the label

"scientist" should realize that they routinely encounter people who do just as much, or more, science than many who

call themselves scientists: people like tech support agents (although sometimes their scientific method is highly

scripted and therefore boring) and mechanics.

Science is a way of thinking, not a collection of facts.

Unfortunately, most middle-age people in the US were misinformed about this in school, and many of us are working to

change science education to emphasize process. Kids make the best scientists.